What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Knowledgeable, friendly, and for my particular problem, Miss Sandy was amazingly gentle, effective, and so so so so satisfying! From the bottom of my ear canal Thank you!

Happy Cynic, on Google

Dawn is wonderful. Very nice person to take your call.. Sandy went above and beyond to fix me up with a new set of working ears. ( hearing aids ) Voted best in town..... by me ! Just had my 3 month check up.. perfect place to go. Thanks again...

Dan Texan, on Google

I have purchased three hearing aids. They keep them clean and running when I need help. I will be buying my next hearing aids from New Sound.

DOLLY BEST, on Google

Staff at NewSound has been very helpful and courteous. I have been using them for 5 years and have enjoyed their help greatly.

Roy Walston, on Google

It was a pleasant visit. The ear Dr. was very professional and knowledgeable. Would recommend this business to anyone I know to be experiencing ear problems.

Felix and Gloria Velasquez, on Google

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