What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Today the small “tail” that helps keep my aid in place broke off. I am leaving early tomorrow morning for two weeks so I rushed to my New Sound office and was able to have the piece replaced and the aids sanitized within 10 minutes! Thanks, New Sound.

Pat Kehoe, on Google

I always receive very respectful, thorough and competent care at NewSound Hearing Center In Kerrville, Texas. The personnel truly care about my hearing needs. Match that with a state of the art hearing device and you have an unbeatable combination in my opinion.

Chris Wallendorf, on Google

Sandy worked with me very cordially & patiently helping me see what’s been happening in my increasing hearing loss. They salvaged a pair of my wife’s older models for me, fitting & programming them. Very much appreciated their attention & care - for both my wife & now for me.

Dick Johnson, on Google

Dawn is wonderful. Very nice person to take your call.. Sandy went above and beyond to fix me up with a new set of working ears. ( hearing aids ) Voted best in town..... by me !

Dan Texan, on Google

I found New Sound thru a search on the internet and setup an appointment with them online on a Sunday. They promptly called to confirm on Monday. Both the receptionist and Sandy the hearing specialist were friendly and very professional. Had my ears checked, cleaned and audio tests performed. Sandy...

Frank Wadkins, on Google

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