What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Janis Ernst, on Google

Everyone was amazing!!!! I will always go to New Sounds for my ear care. I cannot thank you enough!

Liz Koehne, on Google

Shannon Paige, on Google

Professional in every sense from hearing test, introducing new technology and new device setup and instructions.

Bill Sims, on Google

This office is always so very nice and friendly. They work very well with me and I appreciate the fact that they don’t take forever with small talk and get the ball rolling. Very thorough and efficient.

David McCallum, on Google

All staff very helpful and knowledgeable.

sharon crisman, on Google

Professional,friendly, checked my ears & cleaned out wax buildup. What a relief!

Bonnie Wakefield, on Google

Terry Trick, on Google

Very pleasant experience. Was seen exactly at my appointment time, no waiting. Dawn was both personable and professional. She was able to clear out the blockage in my ear quickly, deftly and gently. Will be going back for a hearing test.

Paul Belcher, on Google

Excellent service. Friendly qualified professionals. Kerrville, Tx center. Hats off to Dawn.....

Dick McWhorter, on Google

Fast service.

Natalie Brown, on Google

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