Our Staff

There are many different types of hearing loss, and our reliable staff members can easily take care of programming all types of hearing aids. We always provide the latest technological advances possible to all of our clients, whether they are receiving a hearing test to determine their loss of hearing or are undergoing treatment for tinnitus.

Cassandra Garza, HIS

Cassandra Garza, HIS

Hearing Instrument Specialist

Cassandra has been working in this field since 2014. She attended the University of Texas at San Antonio. Cassandra enjoys educating her patients about hearing loss and the importance of taking care of their ears. She knows too many people suffering from hearing loss, so it gives her great pleasure helping people hear as well as they should.

“Here today… hear tomorrow!”

Dawn Mader

Dawn Mader

Audio Technician

Originally from Minnesota, I moved to the Texas Hill Country in 2015. For over 10 years, I have worked in human resources and customer service departments.

I love spending time with my four children, taking care of my cats and dogs, and soaking in the beautiful Texas weather. I am honored to be a part of the significant change hearing makes in the lives of so many people.

Stephanie Garza, HIS-T

Stephanie Garza, HIS-T

Hearing Instrument Specialist Trainee

My name is Stephanie Garza, and I am so grateful for the opportunity to serve our valued New Sound Hearing patients in the Kerrville office. After recently taking a leap of faith and pursuing a longtime dream to relocate our family to the beautiful Texas hill country, I am confident I have landed exactly where I am supposed to be. Working with patients to help ensure they are hearing at the highest level possible brings me great joy and fulfillment, as I understand the profound positive impact this has on their lives.

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Customer Reviews

Janis Ernst, on Google

Everyone was amazing!!!! I will always go to New Sounds for my ear care. I cannot thank you enough!

Liz Koehne, on Google

Shannon Paige, on Google

Professional in every sense from hearing test, introducing new technology and new device setup and instructions.

Bill Sims, on Google

This office is always so very nice and friendly. They work very well with me and I appreciate the fact that they don’t take forever with small talk and get the ball rolling. Very thorough and efficient.

David McCallum, on Google

All staff very helpful and knowledgeable.

sharon crisman, on Google

Professional,friendly, checked my ears & cleaned out wax buildup. What a relief!

Bonnie Wakefield, on Google

Terry Trick, on Google

Very pleasant experience. Was seen exactly at my appointment time, no waiting. Dawn was both personable and professional. She was able to clear out the blockage in my ear quickly, deftly and gently. Will be going back for a hearing test.

Paul Belcher, on Google

Excellent service. Friendly qualified professionals. Kerrville, Tx center. Hats off to Dawn.....

Dick McWhorter, on Google

Fast service.

Natalie Brown, on Google

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