Our Staff

There are many different types of hearing loss, and our reliable staff members can easily take care of programming all types of hearing aids. We always provide the latest technological advances possible to all of our clients, whether they are receiving a hearing test to determine their loss of hearing or are undergoing treatment for tinnitus.

Dawn Mader

Dawn Mader

Audio Technician

Originally from Minnesota, I moved to the Texas Hill Country in 2015. For over 10 years, I have worked in human resources and customer service departments.

I love spending time with my four children, taking care of my cats and dogs, and soaking in the beautiful Texas weather. I am honored to be a part of the significant change hearing makes in the lives of so many people.

Stephanie Garza, HIS-T

Stephanie Garza, HIS-T

Hearing Instrument Specialist Trainee

My name is Stephanie Garza, and I am so grateful for the opportunity to serve our valued New Sound Hearing patients in the Kerrville office. After recently taking a leap of faith and pursuing a longtime dream to relocate our family to the beautiful Texas hill country, I am confident I have landed exactly where I am supposed to be. Working with patients to help ensure they are hearing at the highest level possible brings me great joy and fulfillment, as I understand the profound positive impact this has on their lives.

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Customer Reviews

Dawn and Cassie were amazing! Dawn helped me with insurance problems and Cassie’s thorough exam and explanations helped eased my mind.

Lisa Widner, on Google

Everyone was amazing!!!! I will always go to New Sounds for my ear care. I cannot thank you enough!

Liz Koehne, on Google

I’ve had bad ringing in my head and the aids weren’t helping like they use to so when I went for my follow up appointment they fixed me right up and I’m hearing again. Recommend them to everyone. Friendly and helpful.

Nancy, on Google

This office is always so very nice and friendly. They work very well with me and I appreciate the fact that they don’t take forever with small talk and get the ball rolling. Very thorough and efficient.

David McCallum, on Google

Very pleasant experience. Was seen exactly at my appointment time, no waiting. Dawn was both personable and professional. She was able to clear out the blockage in my ear quickly, deftly and gently. Will be going back for a hearing test.

Paul Belcher, on Google

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