Our Staff

There are many different types of hearing loss, and our reliable staff members can easily take care of programming all types of hearing aids. We always provide the latest technological advances possible to all of our clients, whether they are receiving a hearing test to determine their loss of hearing or are undergoing treatment for tinnitus.

Sandy Allen, HIS

Sandy Allen, HIS

Hearing Instrument Specialist

Hello and I wish to thank you for stopping in and checking out our website. This is your first stop to better hearing and a patient experience like no other! I came to work with NewSound Hearing in July 2009 as a Patient Services Coordinator and found very quickly that this isn’t a job, it’s a calling. It didn’t take long before I knew I wanted to get my license, and here I am. I truly enjoy working with people, but I love the smiles I get when I’m able to give that person the ability to hear, understand and connect them back with their family and friends.

Shannon Edwards

Shannon Edwards

Patient Services Coordinator

My name is Shannon Edwards and I was born in Corpus Christi. I’ve lived in the Hill Country for over 45 years. I have a son who will be going away to college next year and a husband who teaches and coaches at Comfort ISD. I enjoy my job and look forward to continuing serving the wonderful people here in the Hill Country.

Customer Reviews

Staff is always efficient, compassionate, and helpful. No complaints from me 😊

Mary Welch, on Google

The staff at the Kerrville office were kind, cheerful and helpful!! I highly recommend them!!!

Jack Burch, on Google

After all these years of going from one hearing aid company to another I have now finally had the pleasure of meeting Sandy at New Sound Hearing Center in Kerrville Texas. Sandy New Sound Hearing instrument specialist has fulfilled my expectations of superior service and up to date technology in...

paul chambers, on Google

I recently (on January 30, 2020) had my 3-monthly appointment check-up visit with Jan Stearns and admin assistant Shannon. I was warmly welcomed and promptly led to Jan's office. While my hearing aids were being cleaned of wax particles and debris using professional equipment, Jan inspected my ears and gently...

Christian Mungall, on Google

Each time I've come in I would be greeted with a smile. And the service is excellent!

Sherry Henry, on Google

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