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"comment": "Thank you, Steph, for sharing your experience! We're glad to hear that we could help your grandma hear better and that you were pleased with the quick appointment. We appreciate your feedback!",
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"comment": "Took my grandma here. They couldn\u2019t program her specific brand of hearing aids but he was able to clean her ears and hearing aids and get her hearing again. Very quick appt and happy with the results, she could hear very well at the end.",
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"comment": "Thank you, Pam, for taking the time to leave a review. Your feedback is appreciated!",
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"reviewReply": {
"comment": "Thank you, Guillermo! We're glad to hear you had an excellent experience and felt comfortable during the procedure. Adrian appreciates your kind words!",
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"comment": "Excellent procedure and atention great experience Adrian make feel comfortable.",
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"comment": "Thank you, Angelica! We appreciate your kind words and are glad to hear about your positive experience with Adri\u00e1n.",
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"comment": "(Translated by Google) Adrian, thank you for being so professional.\n\n(Original)\nAdri\u00e1n, gracias por ser tan profesional.",
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"comment": "Thank you for your feedback, Brenda!",
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"comment": "Thank you, Martin, for taking the time to leave a review. We appreciate your feedback!",
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"comment": "Thank you, Ortencia, for taking the time to leave a review! We appreciate your support.",
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"comment": "Thank you, Catharine, for your feedback! We're glad to hear you found our service professional. We appreciate your concerns regarding pricing and will take them into consideration. Your input is valuable to us.",
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"comment": "Well done and professional. However, I am concerned with the price and terms offered. Miracle Ear seems to be more affordable. LJM",
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"comment": "Thank you, Janice! We're glad to hear you had a positive experience and appreciated the professionalism. Your feedback means a lot to us!",
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"comment": "Went in to have ear wax removed. Cost $75. He was extremely nice and professional.",
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"comment": "Thank you, Roy! We're so glad to hear you love our service. Your satisfaction means a lot to us!",
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"comment": "This is the best place for hearing aids. I love the service they provide.",
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"comment": "Thank you, Valerie! We're so glad you enjoyed our friendly service and loved the office plants. We look forward to seeing you again!",
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"comment": "Thank you, Chad! We're glad to hear you consistently have a great experience with us. Dawn will appreciate your kind words!",
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"comment": "Thank you, Diane! We're glad to hear that you found our staff polite and professional and that you felt you received a thorough examination. Your feedback means a lot to us!",
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"comment": "Thank you, Kimberly! We're so glad to hear that you had a great experience with Cassie and our staff. Your comfort and care are our top priorities, and we appreciate your kind words!",
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"comment": "Thank you, Tonya! We're glad to hear you had a wonderful experience and look forward to assisting you again when you're ready to make your purchase.",
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"comment": "My experience was wonderful, and I will be purchasing them as soon as I get some other things paid off",
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"comment": "Thank you, Marlene! We're glad to hear you had a thorough hearing exam and that our staff and factory representative provided you with informative and cordial service. Your positive experience means a lot to us!",
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"comment": "It seemed to be a very thorough hearing exam. Staff and factory rep. were very informative and cordial. It was a very good experience.",
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"displayName": "Gloria Hailston"
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"comment": "Thank you, Gloria! We're glad to hear that you're having a positive experience with your new hearing aids. If you have any questions or need assistance, feel free to reach out.",
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"comment": "So far so good. I am trying out my new expensive hearing aids.",
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"comment": "Thank you for your review, Dan Texan!",
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"comment": "New visit, New post!\nJanuary 12\/24\nDawn is very professional and I would never go anywhere else !\n\nToday Sandy wasn't there because of a medical appointment she had. So Dawn took care of me she is an exceptional Ear Doctor ( I don't know the real name for this) Great Service is what you get at New Sound ! Much Thanks !\n\nDawn is wonderful. Very nice person to take your call..\nSandy went above and beyond to fix me up with a new set of working ears. ( hearing aids )\nVoted best in town..... by me !\n\nJust had my 3 month check up.. perfect place to go. Thanks again for your service, you all make me feel like I am a VIP !\n\nMy edit to this post...\nI have been going to new sound for a couple years now and my opinion of the professionalism has not changed I do believe this is the best place in town...\n\nApril 17 th 2023\n\nI will continue to work with them...\nToday Dawn noticed that my hearing aids weren't charging correctly and is sending them back for new batteries....7 to 10 days turnaround...under warranty!\nI have lost track of how many years I have been going there.... My gosh God Bless them, they are there for you \ud83d\ude4f\n\nNovember 13, 2023\nDid another fallow up..\nDid you know everything so far has cost me ZERO DOLLARS!\n\nThank You Dawn for such exceptional care. Again and Again!",
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"comment": "Dawn is the best, always friendly, helpful and makes you feel comfortable. Love her"
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"comment": "Thank you for your review and recommendation, Paul!",
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"comment": "After all these years of going from one hearing aid company to another I have now finally had the pleasure of meeting Sandy at New Sound Hearing Center in Kerrville Texas. Sandy New Sound Hearing instrument specialist has fulfilled my expectations of superior service and up to date technology in hearing instruments. I'am 65 yrs young and have 90% hearing loss since birth. I no longer have to lip read. AMAZING!! I HIGHLY RECOMMEND NEW SOUND HEARING CENTER IN KERRVILLE TEXAS! THANKS AGAIN SANDY! ALSO WANT TO THANK DAWN IN THE FRONT OFFICE FOR BEING SO POLITE AND HELPFUL WHEN SCHEDULING APPOINTMENTS THAT WORK FOR ME! TOGETHER SANDY AND DAWN MAKE AN EXCELLENT TEAM! THANKS PAUL CHAMBERS.",
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"reviewReply": {
"comment": "Thank you for taking the time to leave us a review! We appreciate the detailed feedback!",
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"comment": "I recently (on January 30, 2020) had my 3-monthly appointment check-up visit with Jan Stearns and admin assistant Shannon. I was warmly welcomed and promptly led to Jan's office. While my hearing aids were being cleaned of wax particles and debris using professional equipment, Jan inspected my ears and gently removed some pieces of wax. Later, she replaced the wax guards on the hearing aids with new ones (with metal, not plastic, filters). Later, Jan checked the hearing aids on my ears and professionally and courteously answered my questions. Before leaving, Shannon offered me a range of dates and times for my next 3-monthly appointment. All in all a very satisfactory visit -- for which many thanks.",
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"comment": "Each time I've come in I would be greeted with a smile. And the service is excellent!",
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"comment": "Thank you for taking the time to leave us a review - Happy they've been life changing!",
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"comment": "Great service and amazing hearing aids! What a change in my life. Staff is very caring and takes the time to make sure that your hearing aids are working properly. Thank you!",
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"comment": "Glenn has been receiving care from New Sound since moving to the hill country in 2012, nothing but the best care at that. Jan and Shannon are terrific in every way.",
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"comment": "Thank you, Janet!",
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"comment": "Thank you, Tracey! We are so happy to help!",
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"comment": "WOW! What a life changing experience! These hearing aids have changed my life! Within the first few seconds I could hear consonants I haven\u2019t heard for years. I realized how loud I was talking. When I went outside I was actually able to hear the birds and the river flowing! What an AMAZING gift!! And they are SO easy to use! Rechargeable too, so I don\u2019t even have to change the batteries. Small and very comfortable. I should have done this years ago! Top notch service from people who care. Thanks, Jan and NewSound.",
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"comment": "You couldn\u2019t ask for better service, explanations, help when you need it no matter how silly the question seems. Dawn makes you feel comfortable and at ease.. I am very happy with the results and all the support for my hearing aids and recommend this office to everyone.",
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"comment": "Very impressed with Dr. and procedures for checking hearing. Very helpful with insurance to find the best pricing.",
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"comment": "Always get good service with a smile. Jan is a great technition, knows her products and her customers.",
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"comment": "My husband and I are visiting Kerrville this week and I forgot to bring my desiccant for storing my hearing aids overnight. Not using the desiccant every night results in problems with my aids - hearing quality as well as comfort due to not drying out completely overnight. We stopped at New Sound hoping to buy a jar of desiccant, and instead, were provided with a sample pack that included a desiccant jar and some other items....PRICELESS!\n\nThank you, New Sound, for blessing me today!",
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"comment": "Thanks, Rick!",
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"comment": "Great Service",
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"comment": "Thank you, Ken!",
"updateTime": "2017-02-24T22:25:33.120Z"
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"comment": "It's always a rewarding experience to visit Jan and her friendly staff. They are caring, courteous and competent. My ears and I thank you for the exceptional care you provide.\n7-14-20 - I sent the above review 3 years ago. I can only update my sincere appreciation for Jan's competency and excellent service by rating her and her staff with 6 out of 5 possible stars. KJS",
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"displayName": "Dorothy Cochran"
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"reviewReply": {
"comment": "Hi, Dorothy. Thank you for your review and for reaching out to us. Please call our office at (830) 895-1020 at your convenience - we may be able to help you.",
"updateTime": "2017-02-28T20:28:22.048Z"
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"comment": "After having explained my problem of losing hearing aids due to them falling out I am now having to pay for some that I do not even have. I have a problem with financing without adequate insurance for loss. Otherwise New Sound is a good place to work with in obtaining a resolution to hearing problems.",
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"comment": "I have had my first-ever hearin gaids now for about 3 months. Everytime I go into the office I ma graciously welcomed and feel as if I were family. They are considerate of my needs and address them on the spot.\n\nJan is an excellent technician and diagnostician. I would whole heartedly recommend her and New Sound",
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"comment": "Over the past several years, I have had excellent service from NewSound, and can't imagine how things could be more professional, caring, and friendly than what I have experienced with Jan, Michelle, and Shannon!! (And I might mention I had similar experiences with Phyllis and Fred previously). Appointments and hearing evaluations have been on schedule, efficient, informative, and effective; and I have had excellent service from my primary hearing devices as well as auxiliary Bluetooth add-ons...Thank you NewSound!!!",
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Took my grandma here. They couldn’t program her specific brand of hearing aids but he was able to clean her ears and hearing aids and get her hearing again. Very quick appt and happy with the results, she could hear very well at the end.
Steph R, on GoogleExcellent procedure and atention great experience Adrian make feel comfortable.
Guillermo Duque, on Google(Translated by Google) Adrian, thank you for being so professional. (Original) Adrián, gracias por ser tan profesional.
Angelica Sanchez, on GoogleThey are kind and very considerate of my hearing loss. Took very good care of my hearing aids.
Brenda Lee, on GoogleWell done and professional. However, I am concerned with the price and terms offered. Miracle Ear seems to be more affordable. LJM
Catharine Mannering, on GoogleWent in to have ear wax removed. Cost $75. He was extremely nice and professional.
Janice McCutcheon, on GoogleThis is the best place for hearing aids. I love the service they provide.
Roy Allbritton, on GoogleGreat! Friendly, affordable and the best looking office plants! Will be going back.
Valerie Tucker, on GoogleAlways a good experience when I visit, they solve my issues quickly. Dawn is fantastic!
Chad Sanders, on GoogleStaff was polite and professional. I believe I received a thorough examination.
Diane Philips, on GoogleCassie was the best! She was thorough and took time with me, making me feel comfortable. I can tell she really cares about her patients, along with the rest of the staff. What a great experience!!
kimberly long, on Google
